Curso ITIL® Intermedio PPO

• ¿para qué capacita? establecer bases de un diseño de soluciones considerar el ambiente operativo desde el punto de vista del negocio puntualizar las restricciones presupuestales, riesgos y estandares en el diseño de una solución de TI
• ¿cuántos años lleva impartiéndose? 2
• Perfil del alumno personal operativo y de infraestructura, personal dedicado a la arquitectura de soluciones de TI
• Objetivos conocer la importancia de PPO en el diseño de soluciones realizar actividades y utilizar métodos para la optimización de procesos establecer las métricas de rendimiento de los servicios desde su concepción
• Ventajas - curso enfocado al diseño de soluciones
  - establecer medidas de seguridad en el diseño
  - contar con los requerimientos de negocio para validar en todo momento la alineación
  
• Método de evaluación certificación en línea
• Certificado / titulación ITIL® Intermediate Certificate in Planning Protection and Optimization
• Promociones 10% de descuento a 2 personas de la misma organización
• Alumnos por clase 8
• Profesorado - experiencia
  - conocimiento
  - siempre bien evaluado
  

"el conocimiento técnico en TI es necesario pero no es suficiente"

• Objetivos del curso Upon completion of this course and examination, the learner will gain competencies in:
  
  
  
  
  
  -Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
  
  
  
  
  
  -Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
  
  
  
  
  
  -The activities, methods and functions used in each of the Planning Protection and Optimization processes
  
  
  
  
  
  -The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
  
  
  
  
  
  -How to measure Planning Protection and Optimization performance
  
  
  
  
  
  -The importance of IT Security and how it supports Planning Protection and Optimization
• Curso dirigido a The Planning Protection and Optimization Capability course will be of interest to:
  
  
  
  
  
  -Individuals who have their ITIL v3 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.
  
  
  
  
  
  -Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management and Risk Management.
  
  
  
  
  
  -IT professionals involved in IT Service Management implementation and improvement programs.
  
  
  
  
  
  -A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners.
• Titulación ITIL Intermediate PPO
• Contenido This 5-day course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning Protection and Optimization of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.